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Owned and operated by Solstice Powersports, our team is ready to assist with orders, product details, or finding the right ride.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger vehicles such as golf carts and go-karts may include additional delivery coordination details sent via email after purchase.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that tracking number to monitor your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible products. If something is not the right fit, please review our Return Policy page for full details on how to initiate a return and what conditions apply to electric bikes, scooters, golf carts, and other vehicles.
Can I exchange my purchase for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Contact our team with your order number and the model you are interested in, and we will walk you through the process.
How do I choose the right electric bike or scooter for my needs?
Consider where you plan to ride most often, whether that is city streets, suburban neighborhoods, or trails. Our product pages include detailed specs on range, motor output, and frame geometry to help you match a vehicle to your intended use.
Do your electric vehicles require assembly?
Assembly requirements vary by product. E-bikes and e-scooters typically arrive partially assembled with clear instructions for you to complete setup at home. Larger vehicles like golf carts and go-karts may require more involved assembly, and each product page outlines exactly what to expect.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team responds to every inquiry within one business day so you are never left waiting.
Secure Transactions
Your personal and payment information is protected with industry-standard encryption at every step.
Engineered Quality
Every electric bike, scooter, golf cart, and go-kart is selected for refined design and dependable performance.
30-Day Returns
If your purchase is not the right fit, our return process is straightforward and backed by our Return Policy.
