How Can We Assist You?
Owned and operated by Solstice Powersports, our team is ready to help with any question about our electric vehicles.
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Frequently Asked Questions
How long does shipping take for electric bikes, scooters, and golf carts?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order after it ships?
Once your order ships, you will receive an email with a tracking number and a link to monitor delivery progress. If your tracking information has not updated within a few business days, our team can look into it for you.
What is your return policy on electric vehicles?
We offer 30-Day Returns on eligible items. Each return is handled through our Return Policy, which outlines condition requirements and the process for initiating a return. Please review the policy or contact us for specifics on your purchase.
Can I exchange my e-bike or scooter for a different model?
Exchanges are available within the return window outlined in our Return Policy. Contact our team with your order details, and we will walk you through the exchange process for a model that better fits your needs.
What kind of battery and motor specs should I expect on your e-bikes?
Our electric bikes feature high-capacity lithium-ion battery packs and brushless hub or mid-drive motors designed for extended range and responsive acceleration. Specific wattage, voltage, and range details are listed on each product page to help you compare options.
Do your golf carts require any special assembly or setup upon delivery?
Most of our golf carts arrive largely pre-assembled with minimal setup required. Detailed instructions are included, and our support team is available to guide you through any final steps such as battery connection and mirror adjustment.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Premium Quality
Every electric vehicle in our lineup is selected for advanced engineering, durable construction, and refined design.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our return policy.
